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Privacy Policy

Last updated: 12/03/2026

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Sarah Hardy Coaching & Business Support (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly.

This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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Who We Are

Sarah Hardy Coaching & Business Support
Website: www.sjhardy.com
Email: hello@sjhardy.com

For the purposes of UK data protection law, we act as the data controller of your personal information.

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What Personal Data We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms

  • Information shared during discovery calls, coaching sessions, or training

  • Billing information and payment confirmations

  • Website usage information (for example through analytics or cookies)

Personal information provided by coaching clients may also be collected through secure coaching platforms such as CoachAccountable, rather than directly through this website.

We only collect personal information that is necessary to provide our services.

 

How We Use Your Information

Your personal information may be used to:

  • Respond to enquiries

  • Arrange discovery calls

  • Deliver coaching, consulting, or training services

  • Manage bookings and client communication

  • Process payments and invoices

  • Provide resources or updates you have requested

  • Improve our website and services

  • Meet legal, financial, or tax obligations

 

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract
To deliver coaching, consulting, or training services you request.

Legitimate Interests
To respond to enquiries and manage our business operations.

Consent
Where you choose to subscribe to newsletters or marketing emails.

You may withdraw consent at any time.

 

Coaching Platform

Clients engaging in coaching services may be invited to use CoachAccountable, a secure coaching platform used to manage coaching sessions, goals, reflections, and communication.

When using this platform, personal information such as your name, email address, and coaching notes may be stored within the system to support the coaching process.

Coaching sessions may include written notes or reflections within the platform to help track progress and support development. These notes are treated confidentially and are accessible only to you and the coach unless otherwise agreed.

CoachAccountable acts as a data processor and stores information securely in accordance with its own privacy and security policies.

CoachAccountable privacy policy:
https://www.coachaccountable.com/privacy

 

Payment Processing

Payments for services may be processed through Stripe, a third-party payment processor.

Sarah Hardy Coaching & Business Support does not store or process card details directly.

When you make a payment, your payment information is securely handled by Stripe in accordance with their security standards and privacy policy.

Stripe privacy policy:
https://stripe.com/gb/privacy

We may receive limited information from Stripe such as:

  • Name

  • Email address

  • Payment confirmation

  • Transaction reference

This information is used only for administrative, accounting, and service delivery purposes.

 

Email Communications

If you choose to subscribe to updates, newsletters, or resources, your name and email address may be stored with MailerLite, an email marketing provider.

Joining the mailing list is entirely optional.

You can unsubscribe at any time using the unsubscribe link included in all marketing emails.

MailerLite privacy policy:
https://www.mailerlite.com/legal/privacy-policy

 

Third-Party Services

We may use trusted third-party services to support the operation of our business, including:

  • CoachAccountable – coaching platform

  • Stripe – payment processing

  • MailerLite – email communications

  • Website hosting providers

  • Video conferencing platforms such as Zoom

These providers may process limited personal information in order to deliver their services and operate under their own privacy policies.

 

Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Where possible, data is stored within secure professional platforms designed to protect client information.

 

How Long We Keep Your Data

We retain personal data only for as long as necessary to:

  • Deliver services

  • Maintain business records

  • Comply with legal and tax obligations

 

Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain processing

  • Withdraw consent where processing relies on consent

If you are unhappy with how your data is handled, you may contact the Information Commissioner’s Office (ICO):

https://ico.org.uk

 

Cookies

This website may use cookies to improve user experience and analyse website traffic.

Cookies are small files stored on your device which help us understand how visitors interact with the site.

You can control cookies through your browser settings.

 

Contact

If you have any questions about this privacy policy or how your data is handled, please contact:

Sarah Hardy
hello@sjhardy.com
www.sjhardy.com

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